Weekly:

• Undergraduate and graduate students living on campus; OR those living in University Towers (floors 4-6), E.S. King or Western Manor; OR those living in Greek Village.
• Select undergraduate, graduate and professional students and postdoctoral fellows employed on campus or working in research restart areas.
• Faculty and staff designated for surveillance testing because they have high levels of engagement with others (e.g., essential campus personnel, in-person engagement, first responders).

Note: Faculty and staff have been designated as required to receive weekly surveillance testing at the discretion of their respective units/colleges. Individuals assigned to surveillance testing will be emailed directly. All others are highly encouraged, but not required, to be tested weekly.

As required:

• Student-athletes, in accordance with ACC and NCAA guidelines.

May be required weekly at direction of supervisor:

• Faculty and staff working remotely and not accessing campus regularly.

Tests must be PCR (molecular) tests. Antigen test results will not be accepted. Samples can be nasal or saliva. Check with the testing service you use to ensure the test is a molecular or PCR test.

Required weekly surveillance testing for students will start the week of Jan. 25.

Mondays

Residents of: Bowen, Carroll, Metcalf, Tucker, Owen, Turlington, Alexander
Testing locations: Witherspoon Student Center, Clark Dining Hall, Magnolia Cottage at the Avent Ferry Complex, Dan Allen Deck (walk-up and drive-through)

Tuesdays

Residents of: Avent Ferry Complex, Bagwell, Becton, Berry, Syme, Watauga, Welch, Wood, Wolf Ridge (Tower, Plaza, Lakeview)
Testing locations: Witherspoon Student Center, Clark Dining Hall, Magnolia Cottage at the Avent Ferry Complex, Student Health Services at Centennial, Dan Allen Deck (walk-up and drive-through)

Wednesdays

Residents of: Lee, Sullivan, University Towers (floors 4-6)
Testing locations: Witherspoon Student Center, Clark Dining Hall, Magnolia Cottage at the Avent Ferry Complex, Dan Allen Deck (walk-up and drive-through)

Thursdays

Residents of: Wolf Village, Western Manor (NC State-affiliated residents)
Testing locations: Witherspoon Student Center, Clark Dining Hall, Magnolia Cottage at the Avent Ferry Complex, Dan Allen Deck (walk-up and drive-through)

Fridays

Residents of: Wolf Ridge (Grove, Innovation, Valley), E.S. King Village (NC State-affiliated residents)
Testing locations: Witherspoon Student Center, Clark Dining Hall, Magnolia Cottage at the Avent Ferry Complex, Student Health Services at Centennial, Dan Allen Deck (walk-up and drive-through)

Testing Location Hours

Clark Dining Hall: Monday – Friday, 7 a.m.-4 p.m.
Dan Allen Deck: Monday – Friday, 7 a.m.-4 p.m.
Witherspoon Student Center: Monday – Friday, 8 a.m.-4 p.m.
Student Health Services at Centennial: Tuesdays and Fridays, 8 a.m.-4 p.m.
Magnolia Cottage at the Avent Ferry Complex: Monday – Friday, 8 a.m.-12:30 p.m.

Greek Village residents and organization members can view their testing locations and schedules here.

Employees designated for surveillance testing will be notified by a supervisor.

Dan Allen Deck

• Drive-through and walk-up options

Hours of operation:

• Monday – Friday, 7 a.m.-6 p.m. (through Jan. 22)
• Monday – Friday, 7 a.m.-4 p.m. (starting Jan. 25)
• No weekend testing

Clark Dining Hall

• Walk-up option

Hours of operation:

• Monday – Friday, 7 a.m.-6 p.m. (through Jan. 22)
• Monday – Friday, 7 a.m.-4 p.m. (starting Jan 25)
• No weekend testing

Witherspoon Student Center

• By appointment: healthypack.dasa.ncsu.edu

Hours of operation:

• Monday – Friday, 8 a.m.- 4 p.m.
• No weekend testing

Visit the HealthyPack Portal. Two-factor authentication is required. You may be redirected to the InCommon authentication page. Select North Carolina State University from the list and click Select. 

1. Select Forms from the menu, then Consent for COVID-19 Testing.  Complete the form and select Submit. 
2. Schedule an appointment to get tested. You can do this by scheduling online or by calling Student Health at 919.515.2563.

• To schedule online, select Appts from the menu.
• Select COVID-19 Testing
• The Clinic is Laboratory/Radiology
• The Reason is COVID-19 Test
• The Provider will be defaulted in.
• Select Submit.
• Select your preferred date and time.
• You will receive confirmation of your appointment on the screen and via email.  Bring a photo ID to the testing site. 

If you are experiencing symptoms of COVID-19, do NOT come to the testing sites.  Please make an appointment at Student Health or with your primary care provider.

To upload your results from any off campus testing site, scan or take a photo of your documented results and save it to your device. 

Documentation should include:

• Full Name or Initials
• Date of Birth
• Name of Laboratory or Testing Site
• Date of Test
• Type of Test – must be a PCR Test (no rapid tests)
• Test results 

1. In the HealthyPack Portal, select COVID-19 from the Menu Options. 
2. Under “Enter External COVID-19 Lab Result” enter the date of your COVID-19 Test.  Enter the result of the test.  Select Submit. 
3.  Above you will see the SELECT FILE button.  Select this and attach your COVID-19 results documentation from your files.  Select Save. 
4. Once the file has been selected, the file name will appear.  Select Upload to attach the file.

• Your documentation will be reviewed by a Student Health staff member. If your documentation can not be verified, you will receive a secure message from student health with further instructions.
• If you are unable to access the HealthyPack Portal or having difficulty uploading your documentation, please call Student Health at 919.515.2563 for additional options and instructions.

If you are having difficulty uploading or are unable to upload your test results via the HealthyPack portal please contact Student Health at 919.515.2563 for additional options and instructions.

Student Health Services will continue to provide testing for symptomatic individuals throughout the semester. If you are experiencing symptoms of COVID-19 or if you think you have been exposed, you should isolate and make an appointment for testing at Student Health Services or receive a test at an off-campus location. If you get tested off-campus and receive a positive result, please report it.

Step 1: Selected surveillance program participants will receive an email with details to conduct a test on specific days.

Step 2: On the day of the test, participants should visit one of the campus collection locations (information below).

Step 3: Participants should arrive at the test site with their NC State ID and phone. Participant ID information is required for check-in.

The test that will be used is a nasal swab of the inside front of both the left and right nostrils. You will perform your own swabbing and place the cotton swab in a tube. Staff will be available to assist. View this short video on testing for a demonstration.

Students and staff are able to park in the SHS lot or in front of Witherspoon briefly while they are tested at the Witherspoon testing site.

• HealthyPack Portal is a medical portal for campus students and employees that will be used for uploading COVID‑19 test results.
• HealthyPack Portal complies with HIPAA and FERPA information privacy requirements. The system uses the latest industry-standard security protocol and protects patient data through ongoing security checks and audits of the system.
• If we identify positive cases through any of the testing steps outlined above, NC State will conduct contact tracing and testing for all those potentially exposed, including students, faculty and staff.

• If you tested positive within the last 90 days, you do not have to be retested.  You are required to upload your positive test results in the HealthyPack Portal.
• If you are not sure whether your test was in the last 90 days, visit this chart for more information. If the appropriate documentation is not provided, testing will be required.

Testing locations are available across North Carolina. To find testing centers throughout the state, visit the NC DHHS Find My Testing Place resource page. Students, faculty and staff who choose to get tested out of state can check local listings for other locations.

Testing may also be available at local pharmacies, as well as urgent care centers or your doctor’s office. There may be a fee for testing or an office visit at these locations, and proof of insurance may be required.

• We are encouraging all NC State students, faculty and staff to confidentially self-report either a positive COVID-19 test results or a diagnosis of COVID-19 by a healthcare provider, or if they have had close contact with a positive case. Please fill out the relevant form to self-report: Students | Faculty and Staff (you will need to use your NCSU email to access)
• Collecting this information helps us understand and track the impact of COVID-19 on our campus, and allows us to follow up on any information that might affect the safety of faculty, staff, and students at NC State.
• Once a report is received, a member of the Contact Tracing Program speaks with the patient to identify anyone who has had close contact with them while they were on campus. With the patient’s help, we will identify people they have been in close contact with (closer than 6 feet for longer than 10 minutes, with or without a face covering). 
• A close contact list is generated, going back two days before the onset of symptoms, and includes classmates, roommates, members of study groups, office colleagues, and people they interacted with socially. We then reach out to the close contacts and, without identifying the person who is ill, we provide resources, recommend quarantine for 10 days, and schedule a follow-up. 

This procedure is voluntary, and the information is confidential. The information on the form helps university health care professionals conduct contact tracing and provide any resources and support you might need. Learn more about our student and employee contact tracing programs.

It’s important to note that only identified close contacts for individuals who have tested positive will be contacted via the contact tracing programs.

Appointments are call-in only. Please call 919.515.2563 to schedule an in-person or telemedicine appointment. We are not accepting walk-ins or online appointments at this time. Whether you’re a first-time visitor or a frequent patient, making an appointment at Student Health Services is easy. Check out our appointments page for additional information.

Telehealth appointments are available for minor health issues including, but not limited to, follow-ups, consultations, nutrition, gynecology issues, contraception, and prescription refills. There are a limited number of telemedicine appointments available, so call 919.515.2563 to see if you qualify. 

Student Health Services uses HIPAA-compliant Zoom for telemedicine appointments. Before your telemedicine appointment, you will need to complete the Telemedicine Session Consent form which can be accessed on the healthy pack portal  HealthyPack Portal.

On the day of your appointment before you enter Student Health there are a couple of things you need to do before you are seen by one of our providers. 

1. Wear a mask – All persons are expected to wear a mask. If you do not have a mask please let our staff know, and one will be provided for you. 
2. Come alone – Please do not bring anyone else with you to your appointment. We have reduced the capacity of our waiting rooms to maintain social distancing. 
3. Complete all forms – Log in to your HealthyPack Portal to fill out any forms prior to your appointment, and to complete the Texting Opt-in/Opt-out form. 
4. Complete mobile check-in – You can now check-in on your phone. Check-in using the HealthyPack Portal on your phone. 
5. Wait for a text message – Wait outside of SHS until you receive a text message with instructions on where to go. Once you receive that follow-up text, head inside to the waiting area. 

To increase social distancing and expedite the check-in process, we are encouraging students to check in on their phones before entering Student Health. To check in on your phone: 

1. Make sure your location settings are turned on.
2. Log-in to the HealthyPack Portal. You will see your appointment listed on the home screen.
3. Before checking-in select the forms button to complete any forms needed. *Make sure to complete the Texting Opt-in/Opt-out form. 
4. Once you’ve completed all of the necessary forms, select Check-in on the main page where your appointment is listed to let your nurse know you are here. 
5. You will receive a follow-up text message when your provider is ready for you. Wait outside of Student Health until you receive that text message telling you where to go. Once you’ve received that text, proceed inside Student Health to your designated waiting area. 

The pharmacy will remain open Monday through Friday from 8 am – 5 pm (except for Tuesdays when we open at 9 am).  We will be closing for lunch daily from 12 pm  -1 pm.  

If you are experiencing respiratory symptoms, or believe you have been exposed to the COVID-19 virus, please call 919-513-3276 before entering the building. 

We fill prescriptions from both Student Health Center providers and outside providers. Prescriptions refill and transfer requests can be completed online via the HealthyPackPortal.

Over the counter medications and other items will still be available inside the pharmacy. Please be mindful of directional signage and social distancing practices while in the pharmacy. Remember to use the provided hand sanitizer when entering and exiting the pharmacy. 

We are offering drive-up services. Call us at 919-513-3276 and we will arrange to bring your prescription out to you to minimize exposure and help prevent the spread of COVID-19.

If you are currently in quarantine or isolation on-campus and would like to request delivery of over-the-counter medications from the Student Health Pharmacy, complete the COVID Over-the-counter Medication Request form through the HealtyPack Portal.  All requests made by 3:15pm (Monday-Friday) will be delivered the same day. Any requests made after this time will be delivered on the next business day.  If you have an urgent need and would like to speak with a staff member in the pharmacy please call 919-513-3276.  

Our staff is working hard to reduce your risk, while helping to continue your current allergy treatment plan.  Your health and safety is our number one priority. Please reference our Allergy Clinic page for the NEW requirements to initiate or continue your allergy care through SHS.

Students, faculty and staff can receive a flu shot from Student Health by making an appointment at Student Health online via the HealthyPack Portal or by calling 919.515.2563. There will be no walk-in Flu shots. 

You will need to upload a copy of your insurance card to the HealthyPack Portal and complete any relevant forms prior to your flu shot appointment and present your student ID when seen. Student Health Services accepts the following insurance plans: Blue Cross Blue Shield, Cigna, Aetna, Student Blue,Tricare and United Healthcare. Students with other insurance plans will have $25.00 charged to their student account. 

You will check-in for your Flu shot appointment using the same process as a provider visit, as shown above. 

*If you have been displaying symptoms or not feeling well leading up to or on the day of your appointment or have tested positive for COVID-19 in the past two weeks, we ask that you reschedule your flu shot appointment for a later date.

• Close contact: a close contact is defined as any individual who was within 6 feet of an infected person, with or without a mask, for at least 10-15 minutes starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to positive specimen collection) until the time the patient is isolated.
• Physical Distancing/Social Distancing: this is maintaining a distance of 6 ft. or more between you and another person or group of people, in order to prevent the spread of viral infection in communities.
• Quarantine is for people who may have been exposed to the virus. It means keeping them physically apart from others in case they are infected (i.e., staying at home).
• Isolation is for people who have the virus. It means keeping them separated from people who don’t have it.

Most people who have COVID-19 begin to show symptoms two to 14 days after they’re exposed to the novel coronavirus. If you have any of the following symptoms, you should stay home and seek health care:

• Cough
• Shortness of breath or difficulty breathing
• Fever
• Chills
• Muscle pain
• New loss of taste or smell
• Sore throat (secondary symptom)

If you are experiencing any of the symptoms above and you are a student, please do not attend class, work or other campus activities and contact Student Health Services at 919-515-2563 for an appointment.

• Wear a mask.
• Wash your hands with soap and water often for at least 20 seconds, and by using a hand sanitizer with at least 60% alcohol.
• Avoid touching your eyes, nose, and mouth.
• Practice physical distancing by staying at least 6 feet away from others.
• Clean and disinfect frequently touched surfaces daily.
• Stay home if you’re not feeling well.

If you have tested positive for COVID-19 and had the test done somewhere other than Student Health, and are living on campus please call Student Health Services immediately. Students will be recommended to self-isolate due to illness for 10-14 days and will be asked to do so at home. If this is not possible, and the student is in on-campus housing, NC State has identified a limited number of campus housing units for students to self-isolate. If you are living off-campus and test positive for COVID-19 please self-isolate and fill out the student self-report form, contact tracing will contact you with further instructions.

Students are required to submit proof of a negative COVID-19 test no more than 5 days upon their return to campus for the Spring Semester.

Most people who have COVID-19 begin to show symptoms two to 14 days after they’re exposed to the novel coronavirus. If you have been in close contact with someone who has tested positive for COVID-19, or if you have any of the symptoms you should stay home and call Student Health Services at 919-515-2563 for an appointment.

SHS recommends following the CDC guidelines. If you may have been exposed to someone with a positive COVID-19 diagnosis, it is recommended that you isolate for 7-10 days or until you exhibit symptoms. Please contact SHS at 919-515-2563 to discuss scheduling an appointment for testing.

Yes. Please fill out the Student Self-Report form if you test positive for COVID-19 at a facility other than Student Health. Students who are living either on or off-campus should let Campus Health know if they test positive.

Your health is our number one concern. We are taking extra measures to ensure the safety of our students and staff as we continue to provide care. We are enforcing social distancing measures through directional signage and increased seating spacing and reduced capacity in our waiting rooms. We have increased sanitation and adjusted our check-in procedure to reduce exposure and wait times within Student Health.

University Housing has provided an in-depth explanation of housing options for students needing to be quarantined or isolated. For

Unless you are a student enrolled in a Distance Education program, then you will pay regular tuition and fees and will have access to Student Health and other student fee supported services. Call us at 919.515.2563 to make an appointment. 

Yes, all persons are required to wear a mask. If you have one, please wear it to your appointment. If you do not have a mask, please let our staff know when you are making your appointment and one will be provided to you when you arrive. Masks are also required while you are on campus and in all University buildings.

NCSU Protect the Pack website includes a ton of resources for students, staff, and faculty returning to campus and plans for Fall Semester. 

CDC website for COVID-19 provides information on COVID-19 prevention, preparedness and treatment in multiple languages.

Any questions or concerns? Feel free to contact SHS directly either by emailing us at healthypack@ncsu.edu or by calling our main number 919.515.2563.