Appointments during COVID-19
Appointments are call-in only. Please call 919.515.2563 to schedule an in-person or telemedicine appointment. We are not accepting walk-ins or online appointments at this time. Whether you’re a first-time visitor or a frequent patient, making an appointment at Student Health Services is easy. Check out our appointments page for additional information.
Telehealth appointments are available for minor health issues including, but not limited to, follow-ups, consultations, nutrition, gynecology issues, contraception, and prescription refills. There are a limited number of telemedicine appointments available, so call 919.515.2563 to see if you qualify.
Student Health Services uses HIPAA-compliant Zoom for telemedicine appointments. Before your telemedicine appointment, you will need to complete the Telemedicine Session Consent form which can be accessed on the healthy pack portal HealthyPack Portal.
On the day of your appointment before you enter Student Health there are a couple of things you need to do before you are seen by one of our providers.
- Wear a mask – All persons are expected to wear a mask. If you do not have a mask please let our staff know, and one will be provided for you.
- Come alone – Please do not bring anyone else with you to your appointment. We have reduced the capacity of our waiting rooms to maintain social distancing.
- Complete all forms – Log in to your HealthyPack Portal to fill out any forms prior to your appointment, and to complete the Texting Opt-in/Opt-out form.
- Complete mobile check-in – You can now check-in on your phone. Check-in using the HealthyPack Portal on your phone.
- Wait for a text message – Wait outside of SHS until you receive a text message with instructions on where to go. Once you receive that follow-up text, head inside to the waiting area.
To increase social distancing and expedite the check-in process, we are encouraging students to check in on their phones before entering Student Health. To check in on your phone:
- Make sure your location settings are turned on.
- Log-in to the HealthyPack Portal. You will see your appointment listed on the home screen.
- Before checking-in select the forms button to complete any forms needed. *Make sure to complete the Texting Opt-in/Opt-out form.
- Once you’ve completed all of the necessary forms, select Check-in on the main page where your appointment is listed to let your nurse know you are here.
- You will receive a follow-up text message when your provider is ready for you. Wait outside of Student Health until you receive that text message telling you where to go. Once you’ve received that text, proceed inside Student Health to your designated waiting area.
The pharmacy will remain open Monday through Friday from 8 am – 5 pm (except for Tuesdays when we open at 9 am). We will be closing for lunch daily from 12 pm -1 pm.
If you are experiencing respiratory symptoms, or believe you have been exposed to the COVID-19 virus, please call 919-513-3276 before entering the building.
We fill prescriptions from both Student Health Center providers and outside providers. Prescriptions refill and transfer requests can be completed online via the HealthyPackPortal.
Over the counter medications and other items will still be available inside the pharmacy. Please be mindful of directional signage and social distancing practices while in the pharmacy. Remember to use the provided hand sanitizer when entering and exiting the pharmacy.
We are offering drive-up services. Call us at 919-513-3276 and we will arrange to bring your prescription out to you to minimize exposure and help prevent the spread of COVID-19.
If you are currently in quarantine or isolation on-campus and would like to request delivery of over-the-counter medications from the Student Health Pharmacy, complete the COVID Over-the-counter Medication Request form through the HealtyPack Portal. All requests made by 3:15pm (Monday-Friday) will be delivered the same day. Any requests made after this time will be delivered on the next business day. If you have an urgent need and would like to speak with a staff member in the pharmacy please call 919-513-3276.
Our staff is working hard to reduce your risk, while helping to continue your current allergy treatment plan. Your health and safety is our number one priority. Please reference our Allergy Clinic page for the NEW requirements to initiate or continue your allergy care through SHS.
Students, faculty and staff can receive a flu shot from Student Health by making an appointment at Student Health online via the HealthyPack Portal or by calling 919.515.2563. There will be no walk-in Flu shots.
You will need to upload a copy of your insurance card to the HealthyPack Portal and complete any relevant forms prior to your flu shot appointment and present your student ID when seen. Student Health Services accepts the following insurance plans: Blue Cross Blue Shield, Cigna, Aetna, Student Blue,Tricare and United Healthcare. Students with other insurance plans will have $25.00 charged to their student account.
You will check-in for your Flu shot appointment using the same process as a provider visit, as shown above.
*If you have been displaying symptoms or not feeling well leading up to or on the day of your appointment or have tested positive for COVID-19 in the past two weeks, we ask that you reschedule your flu shot appointment for a later date.
COVID-19 Testing at SHS
- Close contact: a close contact is defined as any individual who was within 6 feet of an infected person, with or without a mask, for at least 10-15 minutes starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to positive specimen collection) until the time the patient is isolated.
- Physical Distancing/Social Distancing: this is maintaining a distance of 6 ft. or more between you and another person or group of people, in order to prevent the spread of viral infection in communities.
- Quarantine is for people who may have been exposed to the virus. It means keeping them physically apart from others in case they are infected (i.e., staying at home).
- Isolation is for people who have the virus. It means keeping them separated from people who don’t have it.
In an effort to accommodate all students remaining on campus, Student Health Services has increased testing capacity. The university is providing testing, at no cost to students, on a regular basis moving forward.
Students who have tested positive in the last 90 days do not need to be retested. If you tested positive off-site, please submit those results through self-reporting asap so SHS can remove your name from the testing program. Students who have tested positive for COVID-19 in the past could continue to test positive for up to 45 days as the virus may still be present but no longer infectious. Early studies have shown those individuals are not at risk for contracting COVID-19 a second time for up to 90 days.
We encourage all students to participate so they can make informed decisions about their health and take precautions to prevent spread among residential facilities. Testing will be performed in a number of locations on campus.
Testing is BY APPOINTMENT ONLY. To schedule an appointment for testing please refer to this information. It is important that students get tested through SHS rather than at an off-campus testing facility to reduce wait time and avoid duplicate reporting to the Wake County Health Department.
You can schedule anytime that is convenient for you and your schedule. We ask that you try and follow our assigned weeks based on your last name. You are welcome to schedule your appointments now through the end of the testing period.
- Campus Cohort A (last name A-M) – Weeks September 14, September 28, October 12, October 26, and November 2
- Campus Cohort B (last name N-Z) – Weeks September 21, October 5, October 19, and November 9
Convenient locations include:
- Centennial Campus – Monday and Wednesday from 8:30am-4pm (break from 12pm-1pm).
- AFC Complex on Avent Ferry Rd – Tuesday and Thursday from 8:30am-4pm (break from 12pm-1pm).
- Student Health Services (back parking lot at the large white tent) Monday-Friday from 8:30am-4pm (break from 12pm-1pm) and Saturdays from 9am-12pm.
In addition to testing, it is important to remember the value of self-reporting. If you feel unwell, please schedule an appointment with SHS immediately. Do not wait for your next round of testing.
For any questions please contact us at 919.515.2563.
We at Student Health are doing everything we can to maintain student and staff safety while continuing care. Currently, Student Health Services is testing students for COVID-19. If you wish to schedule an appointment to be tested please call 919.515.2563.
Student Health is currently open 6 days a week for students to schedule an appointment for testing. For our hours’ visit: https://healthypack.dasa.ncsu.edu/about/hours-of-operation/
Any student exhibiting symptoms of COVID-19, or who is a part of the NC State Contact Tracing Program should call 919.515.2563 to make an appointment with one of our providers.
When calling to make a testing appointment please let our staff know the reason for making the appointment so we can schedule the appointment option that’s best for you. You do not have to be exhibiting symptoms to be tested at Student Health.
Testing is at no cost to you and will be billed to your insurance. Masks and social distancing will still be enforced. You will be contacted by Student Health with your results. Turnaround time on results may vary.
*If you have tested positive for COVID-19 please do not schedule an appointment to be re-tested until at least 90 days after you have tested positive unless ordered by a provider.
- We are encouraging all NC State students, faculty and staff to confidentially self-report either a positive COVID-19 test results or a diagnosis of COVID-19 by a healthcare provider, or if they have had close contact with a positive case. Please fill out the relevant form to self-report: Students | Faculty and Staff (you will need to use your NCSU email to access)
- Collecting this information helps us understand and track the impact of COVID-19 on our campus, and allows us to follow up on any information that might affect the safety of faculty, staff, and students at NC State.
- Once a report is received, a member of the Contact Tracing Program speaks with the patient to identify anyone who has had close contact with them while they were on campus. With the patient’s help, we will identify people they have been in close contact with (closer than 6 feet for longer than 10 minutes, with or without a face covering).
- A close contact list is generated, going back two days before the onset of symptoms, and includes classmates, roommates, members of study groups, office colleagues, and people they interacted with socially. We then reach out to the close contacts and, without identifying the person who is ill, we provide resources, recommend quarantine for 14 days, and schedule a follow-up.
This procedure is voluntary, and the information is confidential. The information on the form helps university health care professionals conduct contact tracing and provide any resources and support you might need. Learn more about our student and employee contact tracing programs.
It’s important to note that only identified close contacts for individuals who have tested positive will be contacted via the contact tracing program.
Most people who have COVID-19 begin to show symptoms two to 14 days after they’re exposed to the novel coronavirus. If you have any of the following symptoms, you should stay home and seek health care:
- Shortness of breath or difficulty breathing
- Muscle pain
- New loss of taste or smell
- Sore throat (secondary symptom)
If you are experiencing any of the symptoms above and you are a student, please do not attend class, work or other campus activities and contact Student Health Services at 919-515-2563 for an appointment.
- Wear a mask.
- Wash your hands with soap and water often for at least 20 seconds, and by using a hand sanitizer with at least 60% alcohol.
- Avoid touching your eyes, nose, and mouth.
- Practice physical distancing by staying at least 6 feet away from others.
- Clean and disinfect frequently touched surfaces daily.
- Stay home if you’re not feeling well.
If you have tested positive for COVID-19 and had the test done somewhere other than Student Health, and are living on campus please call Student Health Services immediately. Students will be recommended to self-isolate due to illness for 10-14 days, and will be asked to do so at home. If this is not possible, and the student is in on-campus housing, NC State has identified a limited number of campus housing units for students to self-isolate.
Most people who have COVID-19 begin to show symptoms two to 14 days after they’re exposed to the novel coronavirus. If you have been in close contact with someone who has tested positive for COVID-19, or if you have any of the symptoms you should stay home and call Student Health Services at 919-515-2563 for an appointment.
SHS recommends following the CDC guidelines. If you may have been exposed to someone with a positive COVID-19 diagnosis, it is recommended that you isolate for 14 days or until you exhibit symptoms. Please contact SHS at 919-515-2563 to discuss scheduling an appointment for testing.
Yes. Please fill out the Student Contact Tracing form if you test positive for COVID-19 at a facility other than Student Health. Students who are living either on or off-campus should let Campus Health know if they test positive.
Your health is our number one concern. We are taking extra measures to ensure the safety of our students and staff as we continue to provide care. We are enforcing social distancing measures through directional signage and increased seating spacing and reduced capacity in our waiting rooms. We have increased sanitation and adjusted our check-in procedure to reduce exposure and wait times within Student Health. For more of our updates visit here.
University Housing has provided an in-depth explanation of housing options for students needing to be quarantined or isolated.
Unless you are a student enrolled in a Distance Education program, then you will pay regular tuition and fees and will have access to Student Health and other student fee supported services. Call us at 919.515.2563 to make an appointment.
Yes, all persons are required to wear a mask. If you have one, please wear it to your appointment. If you do not have a mask, please let our staff know when you are making your appointment and one will be provided to you when you arrive. Masks are also required while you are on campus and in all University buildings.
NCSU Protect the Pack website includes a ton of resources for students, staff, and faculty returning to campus and plans for Fall Semester.
CDC website for COVID-19 provides information on COVID-19 prevention, preparedness and treatment in multiple languages.
Any questions or concerns? Feel free to contact SHS directly either by emailing us at email@example.com or by calling our main number 919.515.2563.