FAQs

How much will my appointment cost?

Student Health will bill your insurance whether Student Health is considered in network for you or not. We recommend that students call their insurance company ahead of time to discuss how much procedures may cost. For more information, see our insurance and charges page.

Will Student Health accept my insurance?

Student Health Services (not including Pharmacy) is considered an in-network provider for the following plans:  Blue Cross Blue Shield (with the exception of the Blue Local plan), Student Health Insurance Plan (SHIP), Cigna (with the exception of Psychiatry Service and the “Connect Network”) and Aetna.  Student Health is also considered a “Non-Network Participating Provider” with Tricare.  We are considered out-of-network for all other plans.Please note that we will bill all insurances, so if you are seen here and your insurance is not accepted, out of network benefits, if you have them, will apply.

How do I make an appointment?

It’s easy!

  • You can make an appointment online at HealthyPackPortal or by calling 919.­515.­2563

Can my parents access my medical records?

All medical records are held in strict confidence. Although this high degree of confidentiality may be a concern to parents seeking information, medical information is released only with the student’s written consent, or by a court­ ordered subpoena. Students using their parent’s insurance may want to call their provider ahead of time to learn what will be listed on their Explanation of Benefits.

Will my parents find out why I was seen at Student Health if I bill my visit to my student account?

On your student account bill, only “health center charge” or a variation of that such as “health center charge ­pharm” is listed. However, if you use your parent’s health insurance, more specific information about your visit is included on your Explanation of Benefits. We recommend that you call your insurance company ahead of time to see what is listed.

If I think I might have a sexually transmitted infection (STI), where can I go for help?

If you have symptoms, simply visit HealthyPackPortal or call 919­.515­.2563 to schedule a convenient time to meet with one of our clinicians. You’ll be able to discuss your concerns, get an examination and have any lab tests (as recommended by the clinician) done during your appointment. Your care is confidential.

For more information, visit our HIV/STI Testing & Sexual Health page.

When is Student Health open?

Please see our homepage for a list of current times.

What do those initials on my health care provider’s name badge mean?

Designations that tend to confuse people are P.A., N.P., and D.O.

  • Physicians: Both osteopathic physicians (DOs) and allopathic physicians (M.Ds) are fully qualified physicians licensed to perform surgery and prescribe medication in all 50 states. They typically have a four­year undergraduate degree with an emphasis on scientific courses and four years of basic medical education. After medical school, both D.Os and M.Ds can choose to practice in a specialty area of medicine after completing a residency program which requires an additional two to six years of training. Both D.Os and M.Ds must pass comparable state licensing examinations. (Source: American Osteopathic Association)
  • Physician assistants: Physician assistants (PAs) are health care professionals licensed to practice medicine with physician supervision. As part of their comprehensive responsibilities, PAs conduct physical exams, diagnose and treat illnesses, order and interpret tests, counsel on preventive health care, assist in surgery, and in most states can write prescriptions. Graduation from an accredited physician assistant program and passage of the national certifying exam are required for state licensure. (Source: American Academy of Physician Assistants)
  • Nurse practitioners: A nurse practitioner (NP or CRNP) is a registered nurse (RN) who has advanced education and clinical training in a health care specialty area. Nurse practitioners obtain medical histories and perform physical examinations, diagnose and treat acute health problems such as infections and injuries, diagnose, treat, and monitor chronic diseases, order, perform, and interpret diagnostic studies such as lab work and x­rays, prescribe medications and other treatments, provide prenatal care and family planning services and promote positive health behaviors and self­care skills through education and counseling. (Source: American Academy of Nurse Practitioners).

Where can I go for psychological services on campus?

The Counseling Center is your on­-campus source for psychological services. The Counseling Center is located on the 2nd floor of the Student Health Center.

Have a question that isn’t answered here?

You can always contact us!